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Refund & Cancellation Policy

Last Updated Date: Jan 16, 2025

This Refund and Cancellation Policy ("Policy") sets out the terms governing the cancellations and refunds for services provided by Easyexpress Delivery Solutions LLP ("Company") through its platform/application "Dropit". By accessing or using this platform, you ("User") agree to this Policy.

A. Cancellations by the User

  • In accordance with a general rule, Users shall not be allowed to cancel the service once placed on the platform. In case the user cancels the service once completing the process, then the company reserves the right to charge a penalty of the amount which may be equivalent to the service fee.
  • In case the User decides to cancel the service once a Pilot has been assigned, then the service is considered in progress. In such a situation, any cancellation requests after this point shall not be accepted, and no refunds or credits will be provided for such service. This includes situations where the User decides not to proceed with the delivery for personal reasons.
  • In case the user has provided inaccurate or incomplete delivery details, such as an incorrect address or contact information, resulting in a failed delivery attempt, the Company shall consider such a situation as service fully rendered. Under such circumstances, the Company shall not be held liable for any refund, reattempt, or provision of any complimentary services. The User shall bear full responsibility for ensuring that all information is correct and true at the time of availing the service.
  • In case of cash on delivery orders, all the penalties charged for the cancellation be recovered from the User on the subsequent order and/or the User shall be liable to pay such penalty to further proceed to avail any services on the platform.

B. Cancellations by the Company

  • The Company reserves the right to cancel delivery services at its sole discretion for reasons including but not limited to:
    • Unavailability of Pilot.
    • User provided delivery details are incomplete or incorrect.
    • The pilot is not able to contact the User.
    • Safety or operational concerns affecting the Pilot, User, or public in general.
    • Technical issues or force majeure events beyond the Company's control.
  • In cases the Company cancels a service except for reasons attributable to the User then the Company may offer a rescheduling of the delivery at no additional cost, depending on availability. However, the User will not be entitled to any refund for cancellations initiated by the Company, unless such cancellation is caused by gross negligence on the Company's part.

C. General No-Refund Policy

  • All payments done for availing the services through the platform shall be final and non-refundable. Once a booking is confirmed and payment is processed via a third-party payment gateway, no refunds shall be provided under any circumstances, including service cancellation by the User or for issues beyond the control of the Company. The Company incurs costs immediately upon confirmation of a booking, and thus, such payments shall not be returned, regardless of whether the service is fully utilized or not.
  • In case of any refunds under any special circumstances (after retaining the penalty amount), all such refunds shall be credited to Users account as may be stipulated as per the payment mechanism opted by the User within 5-7 business days or in case of any cash on delivery orders the refund will be credited to the User's Dropit Account/wallet and the User may use such amount for future services on the platform.

D. Third-Party Payment Gateway

  • Payments made for availing the services through the platform are processed via third-party payment gateways. The Company is not responsible for any issues arising from payment transactions, including but not limited to errors, delays, or unauthorized charges. Any disputes related to payment processing should be directed to the payment gateway provider according to their policies.
  • In the event of any failed transaction or dispute regarding payment, the Company advises the User to immediately contact the third-party payment provider for resolution. The Company does not retain any payment information and will not be liable for any delays or losses resulting from third-party errors.

E. Customer Support and Dispute Resolution

  • If the User encounters or faces any issues with the service, they may contact the customer support team at support@drop-it.co. While refunds are not offered, the Company will investigate and, if feasible, provide an alternative solution, such as rescheduling the delivery or issuing a service credit.
  • Any disputes arising from the services provided or this Policy shall be governed by the laws of India. The courts of Ahmedabad shall have exclusive jurisdiction over any legal disputes or claims related to the services.